Foodsby

Frequently Asked Questions

icon-faq-customer

Questions for Customers

Is there a minimum order requirement?

Never – whether you’re hungry for a simple side salad or a full-fledged feast, Foodsby has no minimum order requirements. Ever.

Can I customize my meal?

Yes – it’s easy to get exactly what you want! Each restaurant menu puts you in control, allowing you to customize your lunch the way you want it made. If you have dietary restrictions or special requests, just note them in the “Special Instructions” when placing your order.

How do I know when my meal arrives?

There’s no guesswork…the moment your meal arrives, you’ll receive a notification from Foodsby.

How much does it cost to order on Foodsby?

At a maximum, your Foodsby order only costs $1.99 more than you’d pay at the restaurant. Foodsby’s restaurant partners match the menu prices you find in store, with no hidden fees, no tipping, and no minimum order requirements.

Can I place multiple orders for my team meeting?

Of course – just click “add another item” located near the checkout button.

Can I place an order in advance?

Yes – you can see restaurant options and place pre-orders up to 5 days in advance. Go ahead and plan your week out, so you don’t have to worry about lunch.

What if the restaurant is late?

We know time is money, so we strictly monitor delivery times and notify you immediately when your food arrives. If your order is ever more than 15 minutes late, Foodsby will provide a reimbursement for the inconvenience.

What if my order is incorrect?

We apologize if you ever experience an issue with your order. If you do, please contact the restaurant using the phone number on your receipt or contact Foodsby Support directly at support@foodsby.com.

Where is my order delivered?

 

Foodsby orders are delivered to one centralized location in each office. Pickup instructions can be seen during the ordering process and are included on your confirmation email receipt. If you’re having trouble locating your order, please let us know at support@foodsby.com.

Submit a Question

icon-faq-property-managers

Questions For Businesses

HOW DO WE JOIN THE FOODSBY NETWORK?

We’re excited to hear from you! First, check to see if your office building is currently in the network by searching your building address.

If your business is not already in the network, we can’t wait to have you join. Please submit a request, and we will be in touch soon!

HOW MUCH DOES IT COST TO JOIN THE NETWORK?

There is no cost to join the Foodsby Network!

ONCE FOODSBY IS AT MY BUILDING, WHAT MAINTENANCE IS REQUIRED?

None! Foodsby requires no ongoing maintenance.

CAN I PAY FOR SOME OR ALL OF MY EMPLOYEES MEALS?

Absolutely! Foodsby makes it easy for you to cover all or a portion of your employees’ meals. If you are interested in using Foodsby for team events, employee recognition, or subsidizing meal costs, let us know.

Submit a Question

icon-faq-restaurant

Restaurant Questions

HOW DO WE GET STARTED WITH FOODSBY?

We are always partnering with new restaurants to grow our network and would love for you to join!

Contact us using the form below, and we’ll be in touch soon. If you’re in our service areas, it’s a simple process to get started, and our technology makes it easy for you to generate more business with your existing resources – no tablet required!

IS THERE A CONTRACT OR A COST TO JOIN THE FOODSBY NETWORK?

No! There’s no binding contract or upfront cost to be a partner in the Foodsby Network.

MY STORE IS UNIQUE. HOW CAN YOU BE SURE FOODSBY WILL FIT MY OPERATIONS?

Foodsby is customizable for each of our restaurant partners. We allow you to control the process – menu offerings, timing of orders, delivery distances, etc. – ensuring Foodsby is a valuable addition to your day-to-day operations.

HOW IS FOODSBY DIFFERENT THAN OTHER 3RD PARTY SERVICE PROVIDERS?

Foodsby is different in a lot of ways: our consumer base is strictly business professionals, our technology makes it easy and profitable for you to do the delivery, so we’re able to make it low-cost for everyone involved – meaning more control over your product and more money in your pocket!

Submit a Question